Category Archives: FAQ

Frequently Asked Questions Answered

How long before my custom made foot orthotics are back from the lab?

Less than 2 weeks, generally 7-10 days.

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What’s the warranty on my custom calibrated foot orthotics?

Six Month Comprehensive Warranty  Included with your purchase. This warranty covers, for a period of six months from the original purchase date, against all defects in materials and workmanship. We will attempt to repair or replace defective orthotics. Warranty does not cover misuse, abuse, or damage. One Year Limited Plastic Warranty  This warranty covers against shell breakage…

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Does my insurance cover custom foot orthotics?

Maybe. Call the customer service number on your insurance card and ask them whether your contract has coverage for CPT code L3000. This is the code for custom foot orthotics. Remember, it ultimately comes down to your contract plan language regarding L3000 and whether you meet their criteria. Typically, coverage is only available when you’ve…

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Can problems be prevented or corrected with the use of a custom foot orthotic?

Yes. If the problem is caught early enough, pain and deformity can often be prevented. Regular use can often reverse deformity development or, at least, prevent surgery. How? Because when you restore normal function you give your body & its foundation what it needs to heal itself. A typical orthotic only masks your symptoms temporarily…

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What kinds of problems can result from poor foot function?

Pain and deformity can begin in the feet such as bunions, plantar fasciitis, corns, and hammertoes, but this stress also travels UP. Feet are the foundation and the human body demands a strong foundation to age gracefully. You don’t need a doctor to tell you that – it’s pretty obvious. Just think about what a…

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